There has been some controversy over credit card slips recently at the restaurant.
At times the customer, oops, sorry...
"The Guest"either adds wrong or adds an extra amount on top of a table that has added a service charge.
I have always added what I thought the customer meant to leave, here's an example.
Bill Amount - $100.00
Tip - $20.00
Total - $130.00
I would enter in $120.00
Conversely, if the total would say $110.00 I would still enter in the $20 tip and not take the loss since that was the intention.
This is simplified, usually it is some odd number and it is simply a mistake on the part of the customer.
I never would want to put in the lower amount as it would hurt me, however I also would not enter a much higher tip that I felt the customer did not mean to leave.
As well I have no problem with added gratuity as long as it is noted on the bill as well as the menu.
What is your opinion on this dear reader?